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Problems registering my vehicle


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3 replies to this topic

#1
davidalecmcinnes

davidalecmcinnes

    Newbie

  • Member
  • 1 posts
  • LocationRomsey, Hampshire
  • Vehicle Driven:Dacia Sandero

Hey everyone,

 

I bought a 2 year old Dacia Sandero and I received a letter about registration but it's not recognising my vehicle for some reason. "WE CAN'T SEEM TO FIND YOUR VEHICLE ON OUR DATABASE"

 

Then I thought i would contact customer services at customer [email protected] and I keep getting this:

smtp23.renault.fr gave this error:
Remote server returned an error -> 550 #5.1.0 Address rejected.

 

Not sure where to go from here but I can't register a car still under warranty.

 

Anyone have any ideas?



#2
Roger

Roger

    Advanced Member

  • Premium Member
  • 3877 posts
  • LocationDudley, West Midlands. UK
  • Vehicle Driven:2013 (63) Sandero Stepway Laureate dCi 90 in Azurite Blue. Supplied with a full size 5 spoke spare wheel & tyre with a 80 km/h sticker ! Now driving with a permanently lit dashboard !
  • My Fuel Logs
    Average MPG: 50.371

Hey everyone,

 

I bought a 2 year old Dacia Sandero and I received a letter about registration but it's not recognising my vehicle for some reason. "WE CAN'T SEEM TO FIND YOUR VEHICLE ON OUR DATABASE"

 

Then I thought i would contact customer services at customer [email protected] and I keep getting this:

smtp23.renault.fr gave this error:
Remote server returned an error -> 550 #5.1.0 Address rejected.

 

Not sure where to go from here but I can't register a car still under warranty.

 

Anyone have any ideas?

Looks like a 'phone job to me, I had to !

Phone Dacia Customer Relations :- 0344 335 1111 with your VIN wink.png


My Stepway ? I'm lovin' it !! :D  :D 


#3
dgc

dgc

    Advanced Member

  • Premium Member
  • 1219 posts
  • LocationLea Valley
  • Vehicle Driven:Duster '13 1.5dci 4x2 Stepway '14 1.5dci both Laurettes
Garage View Garage

Dacia could find my Duster after number plate change which could mean yours had or has a personalised plate on it which is the same also on our Stepway.



#4
dgc

dgc

    Advanced Member

  • Premium Member
  • 1219 posts
  • LocationLea Valley
  • Vehicle Driven:Duster '13 1.5dci 4x2 Stepway '14 1.5dci both Laurettes
Garage View Garage

PS left out "not find"






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