I forgot to add this yesterday, Dacia rejected the warranty claim due to the car not having a dealer service history, you have to have all servicing done through the dealer network to keep your corrosion warranty valid though, from our own experience, Dacia recovered the same car within 3 year general warranty period and repaired a fault without question.The Dacia warranty says, with respect to anti-corrosion:
"The customer must present the Owner’s Handbook with the Service records duly documented (validation of the anti-corrosion check coupons) to justify entitlement to the warranty.
The application of the Anti-Corrosion Warranty depends on the anti-corrosion inspections carried out on the bodywork, subframe and underbody.
The inspections must be carried out at the mileages stated on the Warranty & Service Sheet and at least once every two years. The periodic services within the Dacia Network include these inspections."
A fully stamped book book from your local garage should be sufficient but I wouldn't be at all surprised if Dacia argue about it.
I think it's done to make as much money out of their cars and their owners as possible and to give them enough wriggle room to get out of honouring warranties. We've been told they wont repair the car under warranty due to not using the dealer network for servicing. It's all done to generate money, from our own experiences and as an example, some dealers quoted us £80 to re-set something as simple as an oil service light (which also doubles as a warning light, telling you to drive to the dealer as soon as it's illuminated)Have the laws changed re warranties ? I thought as long as you had any servicing done at a VAT registered garage and any parts used were OEM then your warranty was unaffected ?
I say this because some years ago my son bought a 2ltr Hyundai Coupe from a non franchised garage, anyhoo the auto box packed in, did a bit of research and found out the gearboxes on these cars had manufacturing faults, we contacted Hyundai GB and they said to take it to our local dealer who fitted a new box, on completion the Manager told me we were lucky to have it done as the last oil change it had, they had used a non OEM oil filter and that would have negated our claim even though it was not connected to the gearbox fault.
Dacia did reject the claim due to the car not being serviced by the dealer network, the person we spoke to at the repair centre advised us to contact Dacia customer services to see if they would help or offer up some good will but advised us against putting any money into the car ourselves due to the likelihood of the same rust coming back or new rust developing due to paint issues.Digressing a bit ,
there are three possible arguments why DACIA might reject the claim. :
the car has not been serviced by Dacia
the problem has not previously been recorded during a service
the problem has been caused by a paintwork quality problem and this expires after two years.
The strongest route for a claim would be in my opinion, risk the cost of making a legal claim in a small claims court.
Even the possibility of this might persuade Dacia to be generous. and offer a partial contribution.
Personally I suspect that the car can never be refinished to the standard that you would expect. Even if you got a partial contribution it would not be much - they would take into account your 4 years use of the car and the value of this in any offer.
I would look to part exchanging the car especially if you can get what you paid 4 years ago.
I doubt we'll go down the court route, it's not worth the hassle for a repair (at best) on a problem car that won't last.
Exchanging the car is very much a possibility once we've exhausted all options with Dacia, at worst we would probably get £1K less than what we paid for the car in 2018