i have same fault,been in garage 5 days,can`t repeat "intermittent fault" so won`t replace,have courtesy car at moment.I have an intermittent fault on the indicator stalk- It occasionally blacks out the headlights when indicating at night! Only occasional, so the dealer is unable to replace the stalk as they are yet to witness the phenomenon to prove to DACIA that it happens....
It's bloody scary when it happens after a long time of not doing this!
Where do I found the CEO email outside the UK?We haven't had any other problems with the Stepways dashboard since last year and it's done over 26,000 miles.
If you have problems with you Dacia and you get no joy from customer services the email the CEO of Renault.......believe me it works!
I have read your contributions to this post with interest as my car is in with the dealers with the same fault and my car is only 7 months old and I have only done 2,100 miles. Under Dacia Assist I was given a hire car for just 2 days but I note you had a car for 29 days. Did they cover the cost of the hire car for the full 29 days? My hire car was with Enterprise who had a £500 CDW or you have to pay £10 per day to zero the excess. They would not allow me to use my policy which covered a hire car so I ended up paying the £10 per day. I am fuming as my car is in the garage and will not be looked at until the 6th December and I am off on holidays for 2 weeks tomorrow. Were you able to use your own policy or were you liable to an excesive CDW excess???Our Stepway was in for faulty dashboard and took just over a month to resolve. We had hire care for 29 days and had 3 different dashboards fitted. This is a shortened version of the story.