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Discussion Starter · #1 ·
I'm changing banks, so need to change the Direct Debit for my Renault Finance.

So I call their 0871 number (16p/minute). 13:50 on a Monday.

Welcome to Renault Finance, if you have a finance agreement Press 1,,,

[1]

If you don't know your 10 digit agreement number press 1...

[1]

Please enter your date of birth using your phone keypad

[enter date of birth]

Please say your postcode, for example AB12 3RF

[say postcode]

Reads postcode back to me

Please say your Registration, for example LV13 DRS

[say registration]

Reads it back to me

For a settlement figure press 1, to make a payment press 2, for anything else press 3

[3]

Thank-you, please hold while we put you through to the next available agent.

We aim to answer all calls within ONE MINUTE.

We are very busy at the moment, please hold while we try to connect you.

You are in a queue

We are very busy at the moment, please hold while we try to connect you.

You are in a queue

We are very busy at the moment, please hold while we try to connect you.

I'm sorry but we have not been able to connect you. Our opening hours are 8am to 5pm weekdays and 8am to 12noon on Saturdays, We are closed Sundays and Bank Holidays.

THANK-YOU AND GOODBYE.

fuming.jpg
 

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I'm changing banks, so need to change the Direct Debit for my Renault Finance.

So I call their 0871 number (16p/minute). 13:50 on a Monday.

Welcome to Renault Finance, if you have a finance agreement Press 1,,,

[1]

If you don't know your 10 digit agreement number press 1...

[1]

Please enter your date of birth using your phone keypad

[enter date of birth]

Please say your postcode, for example AB12 3RF

[say postcode]

Reads postcode back to me

Please say your Registration, for example LV13 DRS

[say registration]

Reads it back to me

For a settlement figure press 1, to make a payment press 2, for anything else press 3

[3]

Thank-you, please hold while we put you through to the next available agent.

We aim to answer all calls within ONE MINUTE.

We are very busy at the moment, please hold while we try to connect you.

You are in a queue

We are very busy at the moment, please hold while we try to connect you.

You are in a queue

We are very busy at the moment, please hold while we try to connect you.

I'm sorry but we have not been able to connect you. Our opening hours are 8am to 5pm weekdays and 8am to 12noon on Saturdays, We are closed Sundays and Bank Holidays.

THANK-YOU AND GOODBYE.

attachicon.gif
fuming.jpg
and then they wonder why their customers are pi$$ed off - best of luck next time.
 

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amazing, just amazing!
Joined
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2,926 Posts
I can hear the four letter words from here :lol:
 
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