What were the diagnostic codes & interpretation? Did they give u a printout or did u take photos of their scanner? U paid £150.

 

I paid £150 for them to diagnose the faults. They gave me nothing !

 

If a fault is found on a vehicle requiring a Recall, then the repair should be 100% free. Ditto for faulty software in my opinion.

 

Hi Ukmark,
I suspect that the software updates should have been done during the warranty period and probably the services may not done carried out by a Dacia garage hence the "goodwill " is not available because of this reason. If all the services had been done during the 36 months by period by a Dacia garage and the softwear was available during this time but not downloaded it, Dacia would have carried it out possibly free of charge for a error on the part of the organisation.

I agree that you are entitled to paperwork to show what work has been done which shows the fault that needs correcting . I suspect that you have no alternative but to let them carry on with the update if the total cost is only £230. But If you have to pay £ 150 plus £230 that would be exhortant. If You have to pay £150 plus then search for another garage to do the work It may be difficult because some software package can be exclusive to Renault/ Dacia and sometime carry a fee for downloading .

Sorry that doesn't answer your question but it might explain why no good will.

Ambvol

 

Hi ,

I suspect that you are protected by trading standards consumer law for the service that you have paid £150. Not a satisfactory situation .

Look for another Dacia /Renault Independent garage. But first be polite , phone the garage that you paid the money ask to speak to the customer service manager him them for a printout of the diagnostic record that shows the fault. You have not got satisfactory service , you are protected by Law IE supply of goods and services . Ask him to clarify is the charge for the work completion £150 plus £230 or £230 total

You have a justifiable claim for a small claims court action and a complaint to Dacia for an unsatisfacty service.

Once you receive a copy of the diagnostic report you will be in a position to try another garage for an estimate either Renault or independent though I suspect that it will be not much less £230 if you have to lose £150 and find and pay another garage to download an exclusive Renault program.

Ambvol

 

£150 to connect to their computer... they should have fixed it there and then. Crooks.

 

Potentially true. If the £150 was to perform a service and carry out the diagnostic, maybe it isn't so bad after all.

If the software update requires the car to be on a ramp for three hours, tying up their only diagnostic tech with multiple modules having to go through a complete re-initialisation process with the added risk that the first time it runs it fails and has to be started from scratch, then £230 sounds significantly less crook-like.