[arob.wk]

I reported paintwork issues to my dealer back at the end of January. Photos were taken by the dealer and submitted for a claim under warranty. It is now the beginning of April and I've heard nothing. Doesn't seem like they are in any particular rush to resolve the issue.

My issues are mainly with substandard patches of coverage with the white paint where the priming coat is visible through the top coat.

No real (visible) rust issues yet but judging by this poll could there be a subliminal message in the word 'Duster' in the form of an anagram of 'Rusted'?

Are those patches on body seams by any chance lux'? Do keep an eye on if that is the case: The "primer" coat is just as adverse to sharp edges as the top coat is. Chances are both will be thin, but hopefully not on yours!

If you haven't already, make sure to vote: thin paint counts - you don't have to have rust.

 

[arob.wk]

I note 19x 'haves'/13x 'not haves' today - percentages on just 32 votes probably doesn't indicate too much. Good to see votes creeping up on both counts though.

 

[luxluther40]

Are those patches on body seams by any chance lux'? Do keep an eye on if that is the case: The "primer" coat is just as adverse to sharp edges as the top coat is. Chances are both will be thin, but hopefully not on yours!

If you haven't already, make sure to vote: thin paint counts - you don't have to have rust.

The thin patches of paint are on the bonnet and passenger door. There is rust appearing along the edges of the metal in the engine bay. I have given up on the dealer for now and am awaiting a call from Dacia customer relations to see if they can shed any light on the issue.

 

[Bang]

My bonnet the same. I've had a paint coverage measurement machine sourced by the dealer used on mines at Dacia's request. Awaiting feedback from then still though. Rust in engine bay too. Just noticed rust inside the petrol compartment today which is another common place for it

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[arob.wk]

My bonnet the same. I've had a paint coverage measurement machine sourced by the dealer used on mines at Dacia's request. Awaiting feedback from then still though. Rust in engine bay too. Just noticed rust inside the petrol compartment today which is another common place for it

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We'll all be waiting for your paint coverage test (at Dacia request eh?). Well some of us will be

 

[luxluther40]

We'll all be waiting for your paint coverage test (at Dacia request eh?). Well some of us will be

If the test ever materialises. I am losing the will to live with the situation. No call back from Dacia customer relations so going to have to pay the dealer another visit. I was pretty excited about getting the Duster before I bought it but the experience has now been somewhat 'tarnished'

 

[Bang]

Snap. Just noticed more spots washing it there I'm sure. Away to phone independent garage to check it over. I've fell it with my dealer and my Dacia manager is off sick! Probably stress

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[TruBrit]

Snap. Just noticed more spots washing it there I'm sure. Away to phone independent garage to check it over. I've fell it with my dealer and my Dacia manager is off sick! Probably stress

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Sounds familiar.

 

[luxluther40]

Sounds familiar.

Result (I hope). Had a call back from DACIA Customer Relations and they have taken control of the situation. Photos submitted of rust.

 

[Bang]

According to my dealer today the spots I'm seeing orangey/yellowey rust looking can't be rust as they're on the bumpers and they're plastic sooo?! But what he doesn't know. They do seem to polish/scratch remover off but still! He's taken photos. He does agree if rust in my petrol cap.

 

[arob.wk]

According to my dealer today the spots I'm seeing orangey/yellowey rust looking can't be rust as they're on the bumpers and they're plastic sooo?! But what he doesn't know. They do seem to polish/scratch remover off but still! He's taken photos. He does agree if rust in my petrol cap.

Rust on "components" versus painted body members: ya gotta expect rust on many components (just apply some "spray" on the former). Otherwise, more useful pics.

 

[Bang]

This is the wings too. Spots don't photo well

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[Countryman]

repeated from other post

 

[luxluther40]

Rust on "components" versus painted body members: ya gotta expect rust on many components (just apply some "spray" on the former). Otherwise, more useful pics.

Agree to a point but I had a Honda Jazz for 10 years which didn't exhibit any corrosion of engine component parts under the bonnet. My Duster has only done 5,000 miles!

 

[Countryman]

Are those patches on body seams by any chance lux'? Do keep an eye on if that is the case: The "primer" coat is just as adverse to sharp edges as the top coat is. Chances are both will be thin, but hopefully not on yours!

If you haven't already, make sure to vote: thin paint counts - you don't have to have rust.

I reported paintwork issues to my dealer back at the end of January. Photos were taken by the dealer and submitted for a claim under warranty. It is now the beginning of April and I've heard nothing. Doesn't seem like they are in any particular rush to resolve the issue.

My issues are mainly with substandard patches of coverage with the white paint where the priming coat is visible through the top coat.

No real (visible) rust issues yet but judging by this poll could there be a subliminal message in the word 'Duster' in the form of an anagram of 'Rusted'?

I had exactly the same problem reported in January. same thing I had photographs taken "we will be in touch to book it in" then nothing. hence now have gone to Dacia. First new car I have ever had and now regretting it. Such a shame as the car is potentially a good vehicle. It shouldn't have such a basic QC problem in this day and age! Fiat got over this issue years ago, so a new build factory in India should be using the latest build techniques for gods sake!

 

[roubiliac]

Got my silver ambiance back this week after having two spots of rust on the door A frame sorted.
Have to say Lookers, Stockport have been terrific throughout. Courtesy car provided and the Duster was delivered back to my home on a flat bed.

 

[luxluther40]

I had exactly the same problem reported in January. same thing I had photographs taken "we will be in touch to book it in" then nothing. hence now have gone to Dacia. First new car I have ever had and now regretting it. Such a shame as the car is potentially a good vehicle. It shouldn't have such a basic QC problem in this day and age! Fiat got over this issue years ago, so a new build factory in India should be using the latest build techniques for gods sake!

Yep, same here. First brand new car and a bit disappointed. Thought I was getting a good car for £16K but now not so sure. Dealer was supposed to contact me today without fail but still nothing. Going to give it until Friday and then I will be back on to Dacia with a vengeance!

Probably the first and last Dacia I will ever buy thanks to poor customer service from Renault.

As you said, shouldn't be happening in this day and age.

 

[ste550]

Hi there, I was unlucky enough to get my duster after the Sahara sandstorm, when I picked it up it was covered in the stuff so got offered a free valet which I took.

Was a nice sunny weekend last week so I decided to clean it myself and get it gleaming (blue/ black metallic). So out with the hose to swill it down, then the brush on the hose to get in the nooks, followed by a turtle wax soapy wash and then a shammy down.

Scratches on the passenger door and as the sun shone down on it, revealing doors, bonnet, back arches all scratched finely on the clear coat.

Going in next week for a repolish to remove the fine scratches.

I really didn't need this, God knows the paints thin enough without it being made even thinner.

No complaints on the car itself though. ( Ambience 4x4).

 

[luxluther40]

Rumour has it that apparently the press have grabbed on to this issue and a Scottish newspaper are investigating.

I feel that this may open a whole can of worms and the gun will be pointing directly at existing owners' feet. If news gets out and the reputation of Dacia and Dusters gets dragged through the brown stuff then the chances of us being able to sell our vehicles on, whether sorted out under warranty or not, will be near impossible.

Not sure this is really beneficial to the cause.

I am as frustrated as many others and am still waiting for the paint/rust issues to be sorted out despite the claim going in at the end of January. However, I'm pretty sure that press coverage on this matter will not speed things up or address the issues raised in a satisfactory manner.

What does everyone else think?

 

[Bang]

The bad news is already well out there and we're struggling to sell mate. I know it's frustrating. Even fixing under warranty I bet you we've still a rusty car as such! A recall is needed but it's probably too late and if they're just painting over it really then still pointless anyway! Dealers don't want them already and the industry is in the know...

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